Shipping & delivery policy
Last updated 10 October 2026
Photomitra is software you use online. We don't ship any physical goods, so there are no shipping charges.
What you receive
Access to the Photomitra studio dashboard and its features on your plan, for the period you have paid for. Everything is delivered online: in your browser, on your phone and through the links you share with your clients and guests.
When it is delivered
- New studios: we create your studio account and send the sign-in details on WhatsApp or email within 1 working day of your demo. Your first event is free.
- Payments: your plan continues as soon as your payment is confirmed (usually the same day), and the receipt is in your dashboard.
- QR codes, guest pages and albums are made in your dashboard and are ready at once. You print QR cards yourself, wherever you like.
If something doesn't arrive
If you paid but your account isn't active, or you didn't get your sign-in details, write to support@photomitra.com or WhatsApp us. We fix it within 1 working day. Cancellations and refunds are covered in our refund & cancellation policy.